Account Manager

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Nielsen is a leading online and television research company specializing in industry leading measurement solutions that provide clients with a comprehensive understanding of the online world. We are seeking a highly motivated self-starter who will assume a role as a Technical Account Manager supporting our suite of digital products and services. A successful candidate will be an integral part of the continued growth and development of our unique and innovative capabilities within this exciting area of our business, and the industry as a whole.

To be successful in this position, you will need to have:

Outstanding organizational/time management skills and the ability to multi-task in order to effectively support multiple business-critical projects and client engagements at once.
Creative problem solving and technical troubleshooting skills and unyielding focus on client satisfaction
Strong verbal and written communication skills, a solid client-facing business acumen and a foundation on client satisfaction
Boundless energy, a positive attitude and the desire to contribute to the advancement of the digital media measurement space
Training and support for the technical aspects of our product solution to clients
Identifying best practices and assisting in the creation of support materials; implementation guides, FAQ’s, etc. Easily provide backup for other team members.


Day to day management of a large/dynamic client and product portfolio
Full support of client SDK integration from technical kickoff through post production ongoing support and QA checks
Helping clients correctly implement and test the Nielsen SDK on their web sites and video players and on their mobile device apps and app-based video players, and troubleshooting implementation issues throughout the engagement
Demonstrating and explaining Nielsen SDK attributes to technical and non-technical audiences
Taking an active contributory role in the processes surrounding our digital products.

Minimum Qualifications

High level of English and German ,any other EU language is a plus
BA/BS degree or equivalent experience
Aptitude for learning new systems and processes
Must have excellent interpersonal, verbal and written communication skills

Preferred Qualifications

Understanding of Mobile App/Web/Internet Technologies would be useful
Hands-on experience with web video players and App-based video players, content management systems, and tagging technologies such as Google Tag Manager is a nice to have
Hands-on experience with online products and technologies
Strong interpersonal skills and the ability to get work with others effectively Ability to work with all levels of staff

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