Business Operations Analyst

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We are seeking a passionate and highly driven individual to join the Revenue Operations team at Postman. The Business Operations Analyst role reports into the Senior Business Operations Analyst. The Revenue Operations team is integral to the success of the Sales and Customer Success organizations by helping to drive revenue, renewals and the productivity of the sales and customer success teams.

This is a full-time remote position.

Responsibilities

Work with the various teams in the Customer Organization including Sales, Success, Solutions, Product and Legal to understand business requirements for processes which need to be implemented in our Salesforce Instance
Collaboration with subject matter experts and other business analysts to build “best in class” solutions and be proponent of measuring the success of those solutions
Design, develop, test and deploy solutions to the needs of the various teams in the Customer Organization
Aid in curation and scalability of all supporting process and policy documentation with relation to all Customer Org processes within the Postman Salesforce Instance
Assist with delivering trainings on all processes, policies, and best practices within the Postman Salesforce Instance
Work with the Postman Data team to ensure data is appropriately synchronized with our core data store (Amazon Redshift, Looker)
Monitor all integrations, via APIs/Web Services with other systems we use for customer interaction (such as Outreach, SurveyMonkey etc.)
Unit / Regression and User Acceptance testing and release management of modifications / updates between environment instances using Force.com IDE or other automated solution
Migration, bulk upload and bulk update of data using different data tools such as Apex Data Loader, Excel Connector, Import Wizard, SFDC Data Export, Mass Delete etc.
Generation of reports, dashboards, and customized reports along with analysis of resulting data
Development of workflow rules with time triggered tasks, email alerts, email templates, and field updates
Assistance with the management and creation of user roles, profiles, permissions, role hierarchies, public groups, security controls, and shared settings
Constantly reviewing current processes and configurations and suggesting improvements to continuously achieve sustainability
Monitor maintenance of data and mitigation of data issues
Performance of ongoing Salesforce administration activities (accounts, profiles, roles, fields, layouts, data security)
Maintain technical design documentation based on functional and stakeholders’ requirements
Regular and clear communication of project status or issues

Requirements

3+ combined years of experience with Salesforce Administration with proven track record of successful projects and implementations
Experience with Lightning Components
Salesforce Administrator Certification
Demonstrated experience across Salesforce platform services (Service Cloud, Force.com, AppExchange)
Prior work experience in an agile based environment
Experience with unit/regression testing and release management of modifications/updates between environment instances using Force.com IDE or other automated solution
Experience in all phases of Software Development Life Cycle (SDLC), which involves requirement gathering, requirement analysis, design, development, implementation & enhancement of projects in Salesforce.com
Proficient in Salesforce data migration using different data tools such as Apex Data Loader, Excel Connector, Import Wizard, SFDC Data Export, Mass Delete etc.
Experience with Salesforce reports/dashboards and workflow rules
Experience with creation and management of User Roles, Profiles, Permissions, and Role Hierarchies, Public Groups, Security Controls, and Shared Settings
Personal computer skills; working knowledge of Microsoft Office (Word, Excel, PowerPoint) and other Internet applications
Proactive approach and strong communication skills (including written, presentation, and verbal)
Comfortable with ambiguity and effective with minimal guidance
Excellent partnering and collaboration skills
Excellent communication skills

Nice to Have

Salesforce Advanced Administrator Certification
CPQ Specialist Certification
Two years of experience using Agile methodologies
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