Customer Experience Associate (PST hours)

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Peerspace is on a mission to bring people together. Our marketplace uncovers the world’s most unique spaces — such as lofts, rooftops, and photo studios — and opens them for people to book almost any activity. With Peerspace, guests have hosted weddings, photo shoots, team meetings, and more. In total, over 5 million people have attended a Peerspace booking, and we’re looking for people who want to help us reach the next 50 million.
Peerspace is looking for a customer support and escalations professional to join the growing Operations Team. This position offers a fantastic opportunity to learn about our marketplace and provide an exceptional experience for our hosts and guests that book space with us. Our team drives revenue and makes an immediate impact on our product through customer insights.

Opportunity:

Provide friendly and efficient service to Peerspace hosts and guests to make sure they have a seamless, no-hassle booking experience
Identify and execute on opportunities to surprise and delight our hosts and guests
You will serve as a first point of contact for onboarding hosts or recommending locations and services to guests
Engage customers thoughtfully and professionally via existing and support channels (phone, email, live chat, etc.)
Drive improvements in the customer experience and our internal workflow

Requirements:

A passion for problem solving, interacting with customers, and teaching best practices to others on the team
Exceptional oral and written communication skills
Strong interpersonal skills
Comfort in prioritizing across potentially competing opportunities / demands
Technical aptitude and the ability to pick up new technology quickly
Bachelor’s degree from an accredited University

Bonus Skills:

Enthusiasm for and experience with improving customer satisfaction and loyalty across broad functional areas and diverse geographies.
Familiarity with CRM systems (i.e. Zendesk, Salesforce IQ, Salesforce)
Previous, demonstrable experience with crafting online help resources
Previous experience with sales
Event planning skills

Perks:

Competitive salary with employee stock options and access to 401k and FSA/HSA
Medical coverage subsidized by Peerspace
Dental, vision, and disability coverage provided at no cost
Take-it-when-you-need-it vacation and sick days
$500 annual professional development allowance
20% discount on all Peerspace booking

We are a remote first company and offer the following perks to ensure our team members have a comfortable and productive working experience:

Apple laptop, 4K display, and stipend to setup home office
Monthly cell phone and internet credit
Coworking membership (in lieu of home office)
Quarterly in-person offsites and events for all team members (in Peerspace locations, of course)

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