Customer Support Engineer

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As a Starburst Data Customer Support Engineer, you will be responsible for supporting our customers that submit break/fix and other technical problems. You’ll recommend approaches ranging from guidance on to tuning of JVMs to troubleshooting security and integration-related issues to ensure our customers can maximize their experience using Trino. You’ll also liaison with other teams including to ensure customers are serviced appropriately and in a timely fashion.
We’re looking for highly motivated individuals with backgrounds in deploying and debugging complex systems. Background in distributed systems, Hadoop, cloud technologies, security, DBMSs and navigating a complex Java codebase are beneficial technical skills. Equally important are strong communication skills, and the ability to function in a fast-paced dynamic environment when needed.
Trino encompasses a wide range of technologies, therefore a curiosity to learn and explore various approaches and solutions is a must, and most important is the desire and ability to learn and work cross-functionally in a highly customer success oriented company.

Responsibilities:

Respond to and resolve customer technical tickets within specified SLA windows
Contribute to our growing knowledge base
Collaborate with our pre and post sales teams to ensure cross functional alignment and customer satisfaction
Escalate and manage escalated issues with our Director of Technical Services and Engineering to ensure good outcomes for our customers

Valuable Expertise:

Setting up and tuning distributed processing engines
Authentication (LDAP, Kerberos)
Authorization technologies
SSL/TLS * Hadoop (specifically HDFS and Hive)
Docker and Kubernetes
Cloud technologies (AWS, Azure, GCP)
Security

Languages:

Java
Bash
Python
SQL

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